Terms and conditions | Zante Villa

STRAVATHA VILLA

Terms & Conditions & Know Before You Go

By confirming a booking at Stravatha Villa, guests acknowledge that they have read, understood and agreed to the following Terms & Conditions.

Accommodation & Use of Property

Stravatha Villa is a fully furnished, self-catering holiday home, equipped with fixtures, fittings, linens, kitchen appliances and household essentials.
A starter pack of basic items (e.g. toilet paper, toiletries, bin bags, salt, pepper, oils) is provided.
The property is for residential holiday use only and may not be used for illegal or commercial purposes.
The villa may not be sub-let or used by third parties.

Occupancy & Guests

Maximum occupancy is 6 guests (adults and/or children over the age of 5).
Only guests named and registered at the time of booking are permitted to stay at the property.
Any additional guests or visitors must be approved in writing in advance and may incur additional charges.
Full contact details for all guests must be provided prior to arrival.
Breach of occupancy rules may result in immediate termination of the stay without refund.

Lead Guest

The lead guest is the primary point of contact and is responsible for the conduct of all members of the party.
Any disputes, claims or liabilities arising from the stay will be addressed solely with the lead guest.

Check-In & Check-Out

Check-in: from 16:00 on the day of arrival
Check-out: by 10:00 on the day of departure
Late check-out may be available by prior arrangement and may incur an additional charge.

Behaviour, Noise & Quiet Hours

Stravatha Villa is a family-orientated property.
Parties, events, functions, weddings or receptions are not permitted unless expressly agreed in writing in advance and subject to additional terms.
Loud, disruptive or antisocial behaviour — including police-attended complaints — will result in ejection without refund.
Quiet hours:
- Summer: 22:00–07:00
- Winter: 22:00–07:30

Smoking & Fire Safety

The villa is strictly non-smoking indoors.
Smoking is permitted outdoors only, using the ashtrays provided.
Evidence of indoor smoking will result in professional cleaning costs charged to the lead guest.

Cleaning & Housekeeping

The villa is professionally cleaned prior to arrival.
Weekly linen/towel changes are included for longer stays.
Guests are expected to leave the villa in reasonable order on departure.

Reasonable order includes:

Dishes washed and put away
Rubbish disposed of in local bins
Beds stripped; linens and towels placed in bin bags in the apothiki
Furniture and appliances returned to their original positions

Additional cleaning costs may be deducted from the security deposit if required.

Maintenance & Access

Owners and management will make reasonable efforts to ensure all services and facilities (water, electricity, Wi-Fi, pool, appliances) are in working order.
Any faults or issues must be reported immediately.
Temporary interruptions do not constitute grounds for refunds.
Management, cleaning and maintenance staff may access the property when necessary, with reasonable efforts made to minimise disturbance.

Children, Accessibility & Pets

Children must be supervised at all times, particularly around the pool.
The villa has stairs and may not be suitable for guests with limited mobility.
Pets are not permitted, except registered assistance animals. Guests are responsible for any damage caused.

Absence & Security

Guests intending to be absent from the property for more than 24 hours must inform management.
All doors and windows must be locked when leaving the villa.

Pool

Use of the pool is entirely at guests’ own risk.
Guests must follow the provided pool guidelines.
Shower before use and use pool towels only.
The pool is serviced twice weekly; guests will be notified when servicing occurs during their stay.

Damage, Loss & Keys

Any damage, loss or breakage must be reported promptly.
Repair or replacement costs, if significant, will be charged to the lead guest.
Lost keys will incur a replacement charge.

Food, Waste & Environment

Food and drink should be consumed only in designated dining areas (excluding bottled water in bedrooms).
Charges may apply for staining, pest control or deep cleaning caused by misuse.
Guests must follow waste and recycling instructions carefully.

Insects & Climate

Insects are part of the local environment and are not grounds for complaint.
The property is treated regularly as part of a pest control programme.

Insurance & Liability

Guests are strongly advised to take out adequate travel insurance.
Owners and management accept no liability for loss, damage, injury, illness or accidents occurring during the stay.
Guests are responsible for their own personal safety and that of their party.

Booking, Payments & Cancellation

Booking

A 20% deposit is required to secure the booking.
The remaining balance must be paid prior to arrival.

Cancellation by Guests

More than 6 months before arrival: Full deposit refund
3–6 months before arrival: 50% deposit refund
Less than 3 months before arrival: No deposit refund

Cancellation by Owner

In the unlikely event that the booking is cancelled by us, all payments will be refunded in full, or guests may choose to reschedule where possible.

Notification

All cancellations must be made in writing and acknowledged by us. The effective date is the date written notice is received.

Force Majeure

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, government actions or transport disruptions.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Greece.

Amendments

We reserve the right to amend these Terms & Conditions. Guests are bound by the version in effect at the time of their stay.

Acceptance

By making a booking, guests confirm their acceptance of these Terms & Conditions in full.